AT HOME Carpet & Flooring

Reviews about AT HOME Carpet & Flooring

• Yolanda Dixon

  Apr, 15 2018
  ★ ★ ☆ ☆ ☆
  The workers who work for At Home Carpet & Flooring did a great job on my floors, but Ronnie the owner lacks Customer Service and Communication Skills. Reason being:
  
  1. I put a deposit on December 19, 2017, and was told that Ronnie would give me a call, never called and I had to reach out to him for a date for the installation.
  
  2. The other episode is when the hardwood floors were supposesd
  to be delivered. I waited, no call no show, I called Ronnie and he said the driver had a flat tire.
  
  3. January 5, 2018 was a snowstorm, I was not expecting anyone to come out, but I was expecting a courtesy call or a text to inform me that we will not be out today, but we will be out on this day and this time, none of that occurred. January 6, 2018, I received a phone call at 8:29am saying the guys are outside. I had no idea anyone was coming due to a lack of communication on Ronnie's part. I told Ronnie that I do not like how he conducts business, he begins to say and I quote "I don't know if you were made aware, but it was a state of emergency and MY FAMILY IS MORE IMPORTANT THAN YOUR FLOORING"!!! All I wanted was a courtesy call or a text. I ask the readers who will read this: what does a courtesy call or a text has to do with his family?
  
  As a owner of a business, you are supposesd to keep your customers informed if one of your staff is running late, catches a flat tire or you need to come out on another day because we are paying customers, and it is our money that keeps your family afloat.
  
  If you want PROFESSIONALISM. KEEP SEARCHING ELSE WHERE.

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